Return And Refunds

At Pet Nest, we are committed to ensuring your satisfaction with every purchase. If you need to return an item or request a refund, please review our policy below.

1. Eligibility for Returns

  • Return Window: You have 30 days from the date of delivery to initiate a return.
  • Condition of Items: Items must be unused, in the same condition that you received them, and in their original packaging.
  • Non-Returnable Items: Certain items, such as perishable goods, personalized products, or items marked as final sale, cannot be returned. Please check the product description for details.

2. How to Initiate a Return

  • Contact Us: Email us at [your contact email] with your order number and details about the item you wish to return.
  • Return Authorization: Do not send any items back without first receiving return authorization from our customer service team.
  • Return Instructions: You will receive specific instructions, which may include returning the item directly to the supplier.

3. Return Shipping Costs

  • Responsibility: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item, defective product).
  • Shipping Labels: In some cases, we may provide a prepaid return shipping label. If not, you will need to cover the return shipping costs and ensure the package is sent with tracking and insurance.

4. Refunds

  • Processing Time: Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5-10 business days.
  • Partial Refunds: Partial refunds may be issued for items returned in less-than-perfect condition, missing parts, or if the item is not in its original packaging.
  • Late or Missing Refunds: If you haven’t received a refund within the expected timeframe, please check with your bank or credit card company first. If the issue persists, contact us at [your contact email].

5. Exchanges

  • Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or issue a refund at no additional cost.
  • Product Exchanges: Exchanges for non-defective items are subject to availability. If an item is available, we will guide you through the exchange process. If not, we may offer a refund.

6. Customs Duties and Taxes

Any customs duties, taxes, or other fees applied to returned items are the customer’s responsibility and are not refundable by Pet Nest.

7. Policy Updates

Pet Nest reserves the right to update or modify this Return and Refund Policy at any time. Changes will be posted on this page, and we encourage you to review it periodically.

8. Contact Us

For questions or assistance with returns or refunds, please contact us at djw.enterprises11@gmail.com. Our customer service team is here to help!