FAQs

Frequently Asked Questions (FAQs)

1. What is Pet Nest?

Pet Nest is your go-to online store for high-quality pet supplies. We offer a wide range of products, including grooming tools, toys, and accessories, delivered straight to your doorstep.

2. How do I place an order?

To place an order, simply browse our website, add the items you wish to purchase to your cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details. You will receive a confirmation email once your order is successfully placed.

3. How much does shipping cost?

Shipping is FREE on all orders, with no minimum purchase required. We are committed to providing you with a seamless shopping experience without additional shipping costs.

4. How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. Use this tracking number to monitor the status of your delivery through the shipping carrier’s website or our website’s tracking page.

5. Can I change or cancel my order after it has been placed?

Orders can only be modified or canceled within 1-2 hours of placing them. After this time, the order may already be in processing or shipped. To request a change or cancellation, contact us as soon as possible at djw.enterprises11@gmail.com

6. What is your return policy?

You have 30 days from the date of delivery to initiate a return. Items must be unused and in their original packaging. Some items, such as perishable goods and personalized products, cannot be returned. For more details, please see our Return and Refund Policy

7. How do I return an item?

To return an item, contact us at djw.enterprises11@gmail.com with your order number and details about the item you wish to return. We will provide you with return instructions and, if necessary, a return shipping label.

8. How long does it take to receive a refund?

Refunds are processed within 5-10 business days after we receive and inspect the returned item. If your refund has not been received within this timeframe, please check with your bank or credit card company first, then contact us if needed.

9. What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the damage. We will arrange for a replacement or issue a refund at no additional cost.

10. Do you offer international shipping?

Currently, we only offer shipping within the United States. We are working on expanding our shipping options and will provide updates on international shipping availability in the future.

11. How can I contact customer service?

For any questions or assistance, you can contact our customer service team at djw.enterprises11@gmail.com. We are here to help and respond to inquiries as quickly as possible.

12. How can I stay updated on new products and promotions?

To stay informed about new products, promotions, and special offers, you can sign up for our newsletter on our website. You can also follow us on our social media channels for the latest updates.